Improving and Managing Performance

Instructor

Set great-quality objectives
- Continuous development conversations
  3 mins
- Constructive questions
  4 mins
- Setting objectives: when and why?
  4 mins
- Making your objective SMART
  5 mins
Review and rate team members
- Reviewing performance against an objective
  4 mins
- Deciding a performance rating for a member of your team
  5 mins
Working to improve team performance?
- Great quality feedback
  4 mins
- The performance management journey
  5 mins
- Identifying and describing the performance gap
  3 mins
- Diagnosing the cause of a performance gap
  3 mins
- Identifying the support needed to close the gap
  4 mins
- Creating an action plan
  4 mins
How to manage underperformance formally?
- Making the decision to begin the formal performance management process
  4 mins
- Constructing the invite letter to a formal performance management meeting
  4 mins
- Planning your formal performance management meeting
  4 mins
- Deciding whether to give a performance management warning
  5 mins
- Constructing the outcome of the performance management hearing you have chaired
  4 mins
- Is dismissal for underperformance the right thing to do?
  6 mins
- Constructing the letter to confirm a dismissal due to incapability
  3 mins
How to manage an appeal
- You are chairing a performance management appeal - what’s your job?
  4 mins
- Planning your performance management appeal hearing
  8 mins
- Making your decision and communicating the outcome
  4 mins