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Managing Complaints and Grievances

Full Course Catalogue
FAQs
Key Learnings Example
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Instructor

chris@wpbees.com

  • Dealing with team members concerns

    • Grievance or gripe?

      4 mins

    • Do i deal with this formally or informally?

      3 mins
  • Plan and conduct an investigation

    • Deciding your remit

      3 mins

    • Planning your investigation

      2 mins

    • Structuring your investigation interviews

      3 mins

    • Killer questions

      5 mins

    • Deciding whether there is a case to answer

      4 mins
  • How to manage a formal grievance hearing​

    • Planning your grievance hearing

      4 mins

    • Who can be a companion in a formal hearing?

      5 mins

    • The role of a companion in a formal hearing

      4 mins

    • A quick guide to notetaking

      4 mins

    • Making your decision

      4 mins

    • Getting off the fence

      2 mins

    • Constructing the outcome letter

      6 mins
  • How to manage an appeal​

    • You are chairing a grievance appeal - what's your job?

      5 mins

    • Planning your grievance appeal meeting

      5 mins

    • Reaching your decision and communicating the outcome

      5 mins

    • The employment law framework

      5 mins

    • The ACAS Code of Practice

      5 mins
Free
  • 1 hours total learning time
  • 19 videos

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Need help?Do your managers understand their ‘Right to Manage’? Help your managers to deal with poor standards of behaviour in their team with our #Disciplinary collection of videos.

#ManagementTips #MicroLearning #HumanResources

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