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Managing Complaints and Grievances

Instructor

chris@wpbees.com

Dealing with team members concerns
- Grievance or gripe?
  4 mins
- Do i deal with this formally or informally?
  3 mins
How to manage a formal grievance hearing
- Planning your grievance hearing
  4 mins
- Making your decision
  4 mins
- Getting off the fence
  2 mins
- Constructing the outcome letter
  6 mins
How to manage an appeal
- You are chairing a grievance appeal - what's your job?
  5 mins
- Planning your grievance appeal meeting
  5 mins
- Reaching your decision and communicating the outcome
  5 mins

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Managing Complaints and Grievances

chris@wpbees.com

Grievance or gripe?

Do i deal with this formally or informally?

Planning your grievance hearing

Making your decision

Getting off the fence

Constructing the outcome letter

You are chairing a grievance appeal - what's your job?

Planning your grievance appeal meeting

Reaching your decision and communicating the outcome

Sign up to receive the latest updates from us…